The customer service center was established in 2015. After years of development and accumulation, it has provided considerate and considerate services to nearly 1000 customers around the world. In order to better develop Lingyu brand, Lingyu Electromechanical enterprise has launched "Lingyu mechanical and electrical enterprise characteristic service" on the basis of conventional customer service, creating a new chapter of industry service!
Pre-sale service
Lead-win sales engineers have professional background of many years of technical work both in chemical and mechanical field. Lead-win has accumulated a wealth of experience and data. Communicating with our sales engineers, you can get a reasonable selection of equipment and industry solutions.You are welcome to bring your material to be tested in our lab. We will help you to choose right machine with the test data.
Lead-win has project manager responsibility system which will follow up your order one-to-one: technical drawings audit, track progress and quality of purchased parts, production progress, semi-finished quality control, product quality control, product appearance, factory reports and technical documentation, logistics, equipment installation, commissioning, training, until delivery to customers. And timely contact our customer to report on progress.
As the world-class service system and service team, adhering to the "customer satisfaction," providing quality services to our customers, we are committed:
Two-year warranty (electric parts for one year)
Lifetime service.
Beyond the warranty period, lead-win offers free technical support; 400 service hotline 24 hours a day, a professional engineer to answer customer feedback received, reply within 24 hours;
We will send international professional technical service personnel to the spot and don't get back until solve the site problem;
Within warranty period, we offer free repair service (except for force majeure damage, or man-made damage), beyond the warranty period, we only charge for costs;
You can easily get the spare parts from Lead-wing or market 10year after the machine delivery. Lead-win only charges you for the spare parts costs; You will enjoy the retrofit service for your old machine if they have been upgraded years after its delivery from Lead-win. Lead-win only charges you for the costs;
We will keep business documents, technical documents, factory records, maintenance records, and other information for each machine and project delivered from Lead-win to provide our customers with fast quality service.